Arm2Arm support services

At Arm2Arm, all our domiciliary care plans are flexible and fully personalised to your needs.

We believe that person-centred care moves away from professionals deciding what is best for an individual, and places the person at the centre, as an expert of their own experience. The person, and their family where appropriate, becomes an equal partner in the planning of their care and support, ensuring it meets their needs, goals, and outcomes. With an emphasis on ‘doing with’ rather than ‘doing to’, person-centred care runs through both individual and group settings, allowing users of services to be active not only in their own care but also in the design and delivery of services. This approach can improve both the experience and quality of care.

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We Value

Privacy

The right of individuals to be left alone or undisturbed and free from intrusion or public attention into their affairs. This is taken into account in the formulation of Care Plans, and will only be overridden in exceptional circumstances, and with the knowledge of the service user or their advocate.

Choice

Services are designed to be accessible and flexible, promoting ordinary lifestyles and based upon service user’s own choices. Individual choice is promoted, within the limits imposed by service constraints.

Dignity

All individuals, whatever their circumstances, have the right to be treated with dignity and respect.

Communication

Service users have the right to be heard and to be fully informed on all aspects of their care. Methods of communication are appropriate to the particular abilities and experiences of each individual, and are tailored to each particular set of circumstances.

Independence

Service users are enabled to act independently. Services are aimed at maximising the individual’s capacity for self-care and mobility.

Risk Taking

All service users are entitled to make decisions about their daily lives and activities. This may, from time to time, result in a conflict between ensuring safety and maximising independence. Service users will be supported in their decisions to take reasonable risks.

Fulfilment

Every individual, whatever their circumstances, has the potential for development, and the right to hold personal aspirations. Within the boundaries set by legislation and professional social work ethics, service users are encouraged in achieving their personal goals.

Rights

The rights of citizenship are safeguarded for all service users. Work should be conducted in a manner that facilitates empowerment and makes appropriate use of advocacy.

Responsibilities

Service users are expected to accept appropriate responsibilities, taking into account their particular abilities and circumstances. These may include having due regard for others, for property or for participation in Care Plans.

Confidentiality

Service user confidentiality is, wherever possible, maintained. On occasion, it will be
necessary, for the benefit of the service user or others to share personal information with
either other professionals or organisations. Where possible, service users are consulted and
their views taken into account. (Also see Section 2.2 of the handbook relating to employees
conduct with respect to confidentiality).

Carer Support

The value of the contribution of carer and family support is fully recognised. The needs of carers providing, or intending to provide, regular or substantial care is, where requested, assessed independently of the needs of the service user. The outcome of the assessment is taken into account when agreeing Care Plans.

Here are some of the ways we can support you in your care plan:

Personal care, such as help with washing, dressing and getting out of bed, as well as wider support to help people stay active and engaged in their communities
Medication management
Companionship
Promoting independence
Providing aids and adaptations for people’s homes
Providing information and advice
Providing support for family carers
Support to engage in work, training, education or volunteering
Support to socialise with family and friends, and maintain personal relationships

Aims

Arm2Arm support service aims to deliver humanised and holistic care, empowering individuals to live their lives to the fullest while maintaining their dignity and quality of life.

We aim to promote a way of life for our customers that permits them to enjoy, to the greatest extent possible, their rights as individual human beings.

At Arm2Arm we believe that, for services to be effective, they should be based on sound values and principles and an understanding of the fundamental and individual needs of service users.